Terrible service over inward forreign funds

On 02/04/19 a Skrill payment was made to my Bidvest Grow Account.

Since 05/04/19, I have been calling your callcenter to enquire if the funds have been received. Daily, the agent would put on hold and go to check and they would come back each time saying “No”.

On the 12/04/19, I was told that Bidvest doesn’t accept funds from Skrill. And my payment hasn’t been received yet.

I requested proof of payment from Skrill. They emailed a tracing reference number. I forwarded this to you.

And received a response that the matter had been escalated to the Payment/Finance department. That’s was on the morning of 15/04/19.

Since then despite calling your callcenter and sending e mails, no feedback has been received on the escalated matter.

I get these funds from Skrill monthly. I always have then transferred to my Abs aaccount and once to an FNB account. In all the months that I have been getting the funds, they take a maximum of 3 days to reflect in my account.

With Bidvest, its takes 16 days!!!! And you are still going to send them back to Skrill! You cannot even begin to imagine the inconvenience this has caused me.

At this point, I wish I had never opened a Bidvest account.

Today I called in the morning, and requested to speak to a team leader or a manager. 2 hours late, I am still waiting.