TERRIBLE SERVICE FROM FACELESS BIDVEST BANK

I used to have a World Currency Card (WCC) with Bidvest Bank which I normally use when I travelled abroad. On February 8, 2022, I cancelled the card when the bank introduced charges for not using the card. I immediately initiated the process of retrieving the funds (forex) left in my WCC. I have been sent from pillar to post for the last 5 months (Nov 2023). I made 2nd application in Feb 2024, I am yet to receive my funds. Today is 18 April 2024, I was told after a heated phone conversation with one of the customer care staff that my application was sent to foreign exchange yesterday. This could be another lie, because there is no way to verify this. They have been sending me from pillar to post. I have spoken to at least 7 staff on the same matter (Tsholofelo, Jessica, Thapelo, Phezile, Lolita, Sibusiso, Salome, etc.). No sense of accountability in the bank. There is no reference number for calls made. No specific individual who can be responsible. From my experience with Bidvest, I will not recommend anyone banking with them. The service is below poor.