Terrible service at Bidvest The Glen Mall

I had a very terrible customer experience at Bidvest The Glen mall today.

I was assisted by a black lady (Consultant 702249)

She was very rude from the moment I sat on her window but I let it slide. She seemed to have been coming from lunch. She called out for next but seemed underwhelmed that she has to serve a black woman (the were whites sitting at the beginning of the queue but were not actually in line). Im assuming this is the case because I don't understand the unwarranted bad attitude.

As soon as i sat down she said, "You're going to have to wait because my system is still starting up.." Firstly, that isn't how you ask a client to wait. But I let it slide.

I was there to collect a Western Union transaction. At some point i wasnt able to confirm the sender's birthdate and age. And her condescending manner in which she questioned why i don't know that information annoyed me. But still I let it slide.

I asked her why am I being asked more questions than usual. She said the system is flagging the sender as being involved in ******** activity. So obviously i had questions regarding this and the answers she was giving were so demeaning in delivery/tone. At some point she was answering me with rhetoric questions. She literally made me feel stupid for asking the questions I was asking. I got ****ed off at that point and told her her attitude is terrible and she had no sense of being apologetic instead she was replying with smirks and snorts. At some point she said she has flu & i told her i too am sick but didnt bring an attitide to her. She even told me theres nothing she can do with her facial expressions. I have never been so gaslighted by someone who was supposed to be assisting me in my life.

I am deeply appalled.