Terrible Service and *********** staff

I am so disappointed at Bidvest bank consultants it’s not funny, today I’m actually frustrated with them. There was a ********** activity in my account and my account was stopped. An investigation went on and resolved and last week I called Bidvest to ask if I need a new card I was told to go to an old mutual branch to confirm that, I was puzzled why old mutual but I went there anyway and did not get assisted. Today I call the call centre again to find out what I need to do because I really need my card and I am travelling so I obviously need to use it at the airport and I was advised I need to go to a Bidvest branch and a Nhlamululo was assisting me, he then cancelled my card without my authorisation or knowledge, I then drove 58km to Sandton City only to be told I cannot be assisted because I only had my driver’s license and my card was opened online. So now I am without a card and stranded, the call centre people are so useless they cannot advise clients properly as to what to do or what will be needed at the branch worst of all who said they must cancel my card? Now I am told I must wait 3-7 days for a new card to be delivered I DO NOT HAVE 3-7 days to be without a card I don’t understand how this bank is I am ready to leave the bank because I am stuck now I cannot even make any online purchases nothing!