TERRIBLE SERVICE

I have collected money several times at Bidvest Westgate branch in Westgate shopping centre roodepoort without any problems...I went their on the 15th Jan to collect money my daughter sent to me for Christmas gift. I had my id my ref number with me as always .I have psoriasis which affects my fingers which is very embarrassing and painful. Any ways TELLER that assisted me THAKGATZO asked me to place my left thumb on the biometric print reader which I did. He then said do it again as it shows nothing so I did and again nothing. So I told him that I do have a med condition and a problem with my fingers and even home affairs struggled to read my fingerprints...I said well here is my Id and here is my ref number ***2 which I showed him ...He then said ok where is your letter from home affairs stating you have a problem with fingerprints......I informed him that they never issued me with a letter but they did assist me. He told me with a smile that in that case he cannot help me....I said to him cant you just check on your system I collected money form them in Oct and several times prior to that he said NO IF YOU DONT HAVE A LETTER I CANNOT HELP YOU. I asked for his manager whom was person assisting the client in cubicle next to me .They spoke to each other in a language I did not understand. She then also said Sorry we cannot help you...my id and ref was not enough....….SO MY QUESTION IS WHERE SHOULD I COLLECT MY MONEY FROM NOW....AND WHAT HAPPENED BETWEEN OCT 2019 AND JAN 15TH 2020...…. I find this treatment very rude as surely they could have verified me by my id document which is on their system and my ref number and the numerous transactions previously done...……..I CANT COMPLAIN ABOUT THE SERVICE THEIR AT BIDVEST BECAUSE THEIR IS NONE Absolutely pathetic to treat your clients in this manner. I for one will NEVER recommend your services to anyone and I will advise my daughter to utilize another service provider in the future.