CM
Constance M
1 reviews | Active since Jun 2022
14 Jan 2025, 10:46
TERRIBLE SERVICE!!!
The level of unprofessionalism is terrible.
Please sort out the mandate issue, I have been stuck for 2 weeks with urgent payments delayed
Also what sort of email address is: ***.
Helpful (0)
Replies (3)0
Replies (3)
Bidvest Bank's replyOfficial
14 Jan 2025, 14:08Good day
We apologise for this inconvenience
Please click on the link below for assistance with your mandates form.
https://www.bidvestbank.co.za/documents/SARB-mandate-2025.pdf, if this problem still persists on your end please inform us so we may escalate it accordingly with our customer experience team
Regards
Bidvest Bank Team
Bidvest Bank's reply14 Jan 2025, 14:08
Official
Good day
We apologise for this inconvenience
Please click on the link below for assistance with your mandates form.
https://www.bidvestbank.co.za/documents/SARB-mandate-2025.pdf, if this problem still persists on your end please inform us so we may escalate it accordingly with our customer experience team
Regards
Bidvest Bank Team
CM
Constance M's updateReviewer Update
14 Jan 2025, 15:06Please note, the above is not working. Please urgently escalate the matter...
CM
Constance M's update14 Jan 2025, 15:06
Reviewer Update
Please note, the above is not working. Please urgently escalate the matter...
Bidvest Bank's replyOfficial
15 Jan 2025, 16:22Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply15 Jan 2025, 16:22
Official
Good day
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible
We appreciate your patience.
Regards,
Bidvest Bank Team