Terrible customer service received

Good morning

I went to centurion mall bidvest bank where a consultant made me sit for 30 minutes not knowing what was happening. Thereafter I opened a 121 notice account which I'm still not sure whether it was opened or not hence I have not received a welcoming letter with my account numbers.

I really find hard to understand what the delay is since Monday.

Bidvest bank service is really poor and unacceptable.

Regards Molebogeng