"TAPPING ON BIDVEST BANK CARD NOT REVEALED TO CLIENTS"

This complaint was dated on 15/06/2023 and obtained a Police case number by S.M.S. I did the ***** investigation and interaction with Checkers Cape Gate management where the incident occurred myself and NOT BIDVEST BANK.I reported the matter to Old Mutual Cape Gate on the same day as Checkers Cape Gate is on the same floor.Checkers Cape Gate management called in the police for me to lay a charge of ***** and the suspect cashier was removed from the floor.The amount loss was R235.54 *****ulently to me besides the inconvenience of petrol loss of driving up and down and to and fro to the amount of R360.00(petrol slips included).Bidvest Bank will only act if the LOSS AMOUNT OF R500 IS EXCEEDED to be considered a refund. This matter was e-mailed by myself to the banking ombudsman OBS and the OBS was not neutral in their stance to investigate- instead their conclusion was Bidvest Bank 20 pages of terms and conditions.OBS never questioned the Old Mutual consultant to determine indeed the " Tapping" facility was revealed to the clients- the Bidvest Bank secret pin number was only issued on the bank card and presented to me and l was unaware of "ANY TAPPING" on the bank card.l was not happy that Old Mutual which falls under Bidvest Bank denies ANY wrong doing as l was not neglected with the bank card as on the day in question at the Checkers Cape Gate cashier waited long for my Bidvest Bank to register my sassa funds before paying out- the cashier never returned my bank card as l was standing one side to count my monies and left the store.Three days went past and l received notification on my cellphone that small amounts throughout the day went off.l immediately realized then the bank card was at the Checkers Cape Gate only to find out that the suspect cashier did "TAPPING" on my Bidvest Bank card *****ulently *****ing monies out of my Bidvest Bank card.OBS(BANKING OMBUDSMAN)still had the CHEEK to ask me how do l rate their services!!!