SWIFT Message sent and FX funds still not cleared to my account

on the 1st April 2021 i did a withdrawal from my Skrill account to my Bidvest Bank Grow account (doing it for the second time), to day its the 14th May 2021 i havent received my funds from Bidvest Bank, i have communicated with Rachel from Virtual Banking as well as Amy Pillay - Reconcilliations all they asked me was to ask the bank (Skrill) to debit their account back which Skrill has refused to do because the did send a SWIFT Message to Bidvest which they can use to clear my funds direct to my account. I'm not in finance so i dont know why this run around given by Bidvest Bank . all i need is my funds cleared to my acccount i promise i will never use your FX transfer again its a pain.