FM
FRANCINA M

1 reviews | Active since Feb 2020

14 Feb 2020, 11:28

SUSPENSION OF MY BANK ACCOUNT

GOOD DAY,AM FRANCINA I OPENED A BIDVEST GROW ACCOUNT USED IT FOR 1.6MONTHS THEN I APP**** FOR A PERONEL LOAN FROM A CERTAIN FINAMCIAL INSTITUTION,TO MY SURPRISE AFTER THE FUNDS WERE PAID INTO MY ACCOUNT I STARTED TO REGREAT OPENING A BIDVEST ACCOUNT.THE BANK HAS FROZEN AND SUSPENDED MY ACCOUNT WHEN I CALLED THEY SAID THEY WANT TO VERYFY THE SOURCE OF FUNDS EVEN THOUGH I SENT THEM ALL CONTRACT DOCS REGARDING THE AMOUNT OF MONEY THAT WAS PAID TO MY BANK ACCOUNT,PLIZ HELP ME AM BEING CALLED THAT ALL MY DEBITS ORDERS THAT I HAD SET IS NOT FUNCTIONAL.

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Replies (1)
Bidvest Bank
Bidvest Bank's reply14 Feb 2020, 13:35
Official
Dear Francina,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
 Bidvest Bank Customer Experience