Suspended account

Bidvest bank suspended my old mutual account, I went to old mutual and they asked me to submit documents as proof of payment. I submitted documents at old mutual which were emailed to fisd. monitoring @bidvest bank. co. za I was told to wait for about 2 hours. I have been waiting at the mall for my account to be unblocked. I have called bidvest bank numerous times and consultants just tell me to wait they cannot even confirm if they received my proof of payments they just say there is no turn around time since they have to speak to capitec and confirm if pop is legit. This is an inconvenience I can't wait the whole day to use my money. I will not recommend anyone to use bidvest or old mutual as their service is so bad, they don't care about their customers. Can bidvest unblock my account so that I can take my money to a better financial institution.