JB
Jade B
1 reviews | Active since May 2021
14 May 2021, 09:12
Suspended account
It has been 4 months. My old mutual money account has been suspended. I have been to a branch 10 times and keep getting the run around. I will be taking this to the banking ombudsman. I know what my rights are. I have money laying in that account and cannot access it and now you refuse to close my account?? Absolutely disgusting!
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Bidvest Bank's replyOfficial
14 May 2021, 09:57Hi Jade,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply14 May 2021, 09:57
Official
Hi Jade,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team