Stay away from Bidvest Bank

My name is Sifiso, I’m really disappointed at Bidvest Bank, I woke up on the 12th of September 2021 which was on Sunday to find my bank account frozen and there’s no specific reason why the account is blocked, I then gave them a call and spoke to a lady by the name of Sizakele and she confirmed that my account is blocked for investigation, I then asked what investigation is that for and she said she’s not sure but I need to submit proof of payment for the funds I have in my account, right I compiled all proof of payments that I have and submitted then I called again, the same lady said I must wait for the ***** team to contact me but up until today I’ve never received any form of communication from them, neither a phone call nor email. It is really paining to use such and *********** banking institution. I’m saying that because if they suspect something is not right with my account then I was supposed to receive communication from these people that my bank account will be investigated for this period of time and they need 1,2 and 3 from me so they proceed with the investigation but they just blocked the account not considering that it’s already the 15th I need to pay for my school fees and household. I would not recommend anyone to use Bidvest bank, they are so inconsiderate and ***********, till then let me wait until the time they think or feel it’s time for me to get my money back but it’s painful