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Lee-Ann Van Wyk

1 reviews | Active since Feb 2024

04 Sept 2024, 11:51

SPOT MONEY (BIDVEST BANK) EXTREMALLY POOR SERVICE.

Bidvest Bank (SPOT) I've been complaining and asking to resolve a problem since the 31 Aug 2024 & it's still not resolved. For a Hollywood Bet Voucher of R300, they payment went through but it's still on PENDING ever since. They can't give me a voucher or my money back. The reply I get from SPOT is as follow :"" Your request has been exultated, we are "waiting" for the feedback."" I mean really SINCE THE 31 AUG 2024, & NOT one word on anything. I WILL NOT RECOMMEND ANYONE TO 7SE BIDVEST BANK (SPOT). You can't even do an immediate payments to another bank.

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Replies (3)
Bidvest Bank
Bidvest Bank's reply04 Sept 2024, 15:48
Official
Good day 
We apologise for your experience.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team
LVW
Lee-Ann Van Wyk's update04 Sept 2024, 16:43
Reviewer Update
This is the exact same copy and paste response I have been rece ving the past 3 days, and I still have no indication on when this will be resolved.
5hanks
Bidvest Bank
Bidvest Bank's reply05 Sept 2024, 08:31
Official
 
Hi There 
 
We apologise for this inconvenience, we can assure you that we did take this up with our Customer Service team which has informed us that the matter has been resolved with the Spot team 

 
 
Regards 
Bidvest Bank Team