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edgarn E

1 reviews | Active since Oct 2018

06 Nov 2020, 12:45

Sorry for Bidvest

I needed to get money to my wife who stranded overseas, and as i had used Bidvest at Carnival Mall before for forex exchange i decided to go straight there, again very helpful, but because of the amount i wanted to move they couldn`t help, they would have to get one of their bankers to contact me, which the next day he did. now this is were it goes scary for me, i emailed a colour copy of my ID to him, and that`s the last communication we had, it seems like I`d found another overpaid useless individual who gets paid for doing nought, he never came back to me still waiting, the thing that worries me he as a colour copy of my ID goodness knows what damage he can do with that. fortunately Bidvest is not the only Forex dealer.

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Replies (1)
Bidvest Bank
Bidvest Bank's reply09 Nov 2020, 12:12
Official
Hi Dave,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
Bidvest Bank Customer Experience