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Xxxxx X
1 reviews | Active since Jan 2015
20 Nov 2023, 09:49
Simple debit order reversal is a NIGHTMARE with this mediocre bank
Two unauthorized debit orders went off my account on the 15th of Nov 2023. I called the bank and completed the dispute form. It's been more than 48 hours and when I called they said they've escalated it to the merchant. How can it be escalated to the merchant who debited my account without my permission?? Just give back my money. Do the reversal. It's simple. Whoever debited my account can take me to court if they want to but just reverse my money. At other banks they even offer debit order reversals on their apps.
The call center staff are absolutely neverminded. This platform is a real eye opener as to the quality of service with this bank. All the negative reviews say a lot.
What is so freaking difficult to reverse MY MONEY back to my account????
I'll advise everyone to stay far away from this bank. This is hands down the worst bank in SA. I'll definitely close my account after this matter is resolved and hopefully never deal with Bidvest again.
Automated replies, staff who don't have any knowledge, terrible banking app and the list goes on.
Once again, reverse the debit orders.
Helpful (0)
Replies (7)0
Replies (7)
Bidvest Bank's replyOfficial
20 Nov 2023, 09:57Hi there,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. Kindly provide us with your full name so that we can escalate your complaint to our technical team, who will be in contact and assist you with your matter as soon as possible. We appreciate your patience.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. Kindly provide us with your full name so that we can escalate your complaint to our technical team, who will be in contact and assist you with your matter as soon as possible. We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply20 Nov 2023, 09:57
Official
Hi there,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. Kindly provide us with your full name so that we can escalate your complaint to our technical team, who will be in contact and assist you with your matter as soon as possible. We appreciate your patience.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. Kindly provide us with your full name so that we can escalate your complaint to our technical team, who will be in contact and assist you with your matter as soon as possible. We appreciate your patience.
Regards,
Bidvest Bank Team
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Xxxxx X's updateReviewer Update
20 Nov 2023, 10:26Please reverse the 2 debit orders in question. That's all I'm asking for. That money does not belong to anyone else except me.
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Xxxxx X's update20 Nov 2023, 10:26
Reviewer Update
Please reverse the 2 debit orders in question. That's all I'm asking for. That money does not belong to anyone else except me.
Bidvest Bank's replyOfficial
20 Nov 2023, 11:04Hi Daniel,
Thank you for your details. One of our agents will be in contact with you shortly, to assist you with this matter.
Regards,
Bidvest Bank Team
Thank you for your details. One of our agents will be in contact with you shortly, to assist you with this matter.
Regards,
Bidvest Bank Team
Bidvest Bank's reply20 Nov 2023, 11:04
Official
Hi Daniel,
Thank you for your details. One of our agents will be in contact with you shortly, to assist you with this matter.
Regards,
Bidvest Bank Team
Thank you for your details. One of our agents will be in contact with you shortly, to assist you with this matter.
Regards,
Bidvest Bank Team
XX
Xxxxx X's updateReviewer Update
20 Nov 2023, 11:24Since the 17th of November until now a simple debit order reversal couldn't be done.
Waiting patiently for the agent to get in touch
Waiting patiently for the agent to get in touch
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Xxxxx X's update20 Nov 2023, 11:24
Reviewer Update
Since the 17th of November until now a simple debit order reversal couldn't be done.
Waiting patiently for the agent to get in touch
Waiting patiently for the agent to get in touch
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Xxxxx X's updateReviewer Update
20 Nov 2023, 12:10Still nothing. We are moving towards 4 days now just to reverse 2 debit orders. This is honestly insane. Doing this to a client is not okay. All I want is for the unauthorised debit orders to be reversed and I solemnly swear you will never hear or have to deal with me again.
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Xxxxx X's update20 Nov 2023, 12:10
Reviewer Update
Still nothing. We are moving towards 4 days now just to reverse 2 debit orders. This is honestly insane. Doing this to a client is not okay. All I want is for the unauthorised debit orders to be reversed and I solemnly swear you will never hear or have to deal with me again.
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Xxxxx X's updateReviewer Update
20 Nov 2023, 21:43The complaints department reached out and assigned a reference number for this matter. Thank you for that.
However, it was basically the exact same feedback I received on the 17th of November when I did the dispute ("it is/was escalated").
Other banks allow their clients to perform a dispute on their respective banking apps. Surely a consultant at Bidvest should be able to perform a low level action like a simple dispute?
So another day goes by. Such sloppy client support is worrisome enough for me to be sure I won't be banking with Bidvest after this. I can't begin to imagine what it will be like if it's a complicated that need to be resolved.
However, it was basically the exact same feedback I received on the 17th of November when I did the dispute ("it is/was escalated").
Other banks allow their clients to perform a dispute on their respective banking apps. Surely a consultant at Bidvest should be able to perform a low level action like a simple dispute?
So another day goes by. Such sloppy client support is worrisome enough for me to be sure I won't be banking with Bidvest after this. I can't begin to imagine what it will be like if it's a complicated that need to be resolved.
XX
Xxxxx X's update20 Nov 2023, 21:43
Reviewer Update
The complaints department reached out and assigned a reference number for this matter. Thank you for that.
However, it was basically the exact same feedback I received on the 17th of November when I did the dispute ("it is/was escalated").
Other banks allow their clients to perform a dispute on their respective banking apps. Surely a consultant at Bidvest should be able to perform a low level action like a simple dispute?
So another day goes by. Such sloppy client support is worrisome enough for me to be sure I won't be banking with Bidvest after this. I can't begin to imagine what it will be like if it's a complicated that need to be resolved.
However, it was basically the exact same feedback I received on the 17th of November when I did the dispute ("it is/was escalated").
Other banks allow their clients to perform a dispute on their respective banking apps. Surely a consultant at Bidvest should be able to perform a low level action like a simple dispute?
So another day goes by. Such sloppy client support is worrisome enough for me to be sure I won't be banking with Bidvest after this. I can't begin to imagine what it will be like if it's a complicated that need to be resolved.
Bidvest Bank's replyOfficial
21 Nov 2023, 07:46Hi Daniel,
Thank you for your comment, we really appreciate it. We will also take your feedback into consideration when reviewing our customer service in order to serve our clients efficiently.
Regards,
Bidvest Bank Team
Thank you for your comment, we really appreciate it. We will also take your feedback into consideration when reviewing our customer service in order to serve our clients efficiently.
Regards,
Bidvest Bank Team
Bidvest Bank's reply21 Nov 2023, 07:46
Official
Hi Daniel,
Thank you for your comment, we really appreciate it. We will also take your feedback into consideration when reviewing our customer service in order to serve our clients efficiently.
Regards,
Bidvest Bank Team
Thank you for your comment, we really appreciate it. We will also take your feedback into consideration when reviewing our customer service in order to serve our clients efficiently.
Regards,
Bidvest Bank Team