Shocking Service – FICA Suspension Ongoing with No Resolution

I have been waiting far too long to regain access to my account after a FICA-related suspension. I submitted all required documents and have made numerous calls, only to receive conflicting and unhelpful information from Bidvest staff. Two days ago, I was told the issue would be resolved “within 10 minutes.” Since then, I’ve heard nothing but vague references to "escalations" with no real progress or follow-up.

I can’t pinpoint exactly when Bidvest’s customer and administrative support fell apart, but the decline is undeniable. The service has become so poor and unreliable that I had no choice but to change my salary account from Bidvest. It is absolutely ridiculous and unacceptable that a basic compliance process has dragged on this long with zero accountability or urgency.

Sort this out.