Shocking Service at Bidvest Canal Walk Branch

On Friday the 15th I went to update my cellphone number and requested to increase my swiping limits. Michaela assisted me a query and also asked for my proof of address to ensure that details were correct as they had recently moved to a new system. I gave her the proof of address even though I had submitted it about 3 months ago. She advised that everything was updated. I noticed that I was not getting my sms on my new number.

I went back on Sunday and I assisted by her again and I told her that I was not happy with the fact that every time I need to have something done by them, I must visit the branch more than twice just to do a simple thing. She was very annoyed by me and the fact that I was dissatisfied by the lack of service. She started getting upset and even refereed to the system as a "stupid system". She raised her voice and even denied that I was by her on Friday.

At this point I got very upset and I asked that she puts me through to Liesle who is one of the service managers, I had previously spoken to Liesle when they lost my card and wanted to charge me for it and she said should I encounter any bad service from the branch I should let her know. Michaela asked a male colleague for the info and the guy said it was not allowed.

She advised that she had forwarded my details to the call centre. As I type this, it is Tuesday morning and only today did I get a notification on my new number.

I am definitely closing the account after my salary has been paid and will start a new relationship at another bank.

The Canal Walk branch has very rude, unprofessional consultants who do not know what they are doing and careless about the very same people who ensure that they get paid. I will take my account where I am appreciated.

I sent a message on Bidvest Facebook and no one has responded since Sunday. That tells me that they do not care about their customers.