Shocking Service and Useless Mandate System

I’ve been trying to complete a simple mandate for international transfers using Bidvest’s system, but the vague error messages make it impossible to figure out what the problem is! Every attempt results in a “completion error,” but the system gives no clear indication of what needs to be fixed. I’ve followed every instruction carefully, but I keep hitting this same dead end.

To make matters worse, trying to reach customer support is a nightmare! Phones are either not being answered or when someone does pick up, my call is transferred—only to be dropped shortly after. I've requested callbacks numerous times, but I never hear back. This is ********** service for a system that’s supposed to handle important financial processes! I expect much better from a company like Bidvest, especially when it comes to handling sensitive financial transactions.

Please fix your mandate system and provide better support for your customers. This level of service is simply unacceptable!