FW
Francois W
1 reviews | Active since Nov 2012
30 Apr 2020, 11:20
Shocking service
Yesterday I went to the Menlyn branch to have a debit order reversed and was told that this can take up to 5 days to process. All other banks do it immediately!! Now this morning I want to access the bamking app and it is off line. As soon as lockdown ends, I will be changing banks.
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Bidvest Bank's replyOfficial
11 May 2020, 12:45 Hi Francois,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply11 May 2020, 12:45
Official
Hi Francois,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience