dK
dirk K
1 reviews | Active since Jan 2024
09 Jan 2024, 15:37
Shocking Bidvest Bank SARB MANDATE SERVICE ( or no service?)
Poor service. Cant sign required mandates to receive funds from abroad. Cant contact their support channels and i am getting no response from their email channel. They even redirected me to another company. Absolutely shocking.
Helpful (0)
Replies (5)0
Replies (5)
Bidvest Bank's replyOfficial
09 Jan 2024, 15:53Hi Dirk,
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
Regards,
Bidvest Bank Team
Bidvest Bank's reply09 Jan 2024, 15:53
Official
Hi Dirk,
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
Regards,
Bidvest Bank Team
dK
dirk K's updateReviewer Update
09 Jan 2024, 16:27Another automated response. You probably didnt even take the time to read the review.
dK
dirk K's update09 Jan 2024, 16:27
Reviewer Update
Another automated response. You probably didnt even take the time to read the review.
Bidvest Bank's replyOfficial
10 Jan 2024, 08:58Hi Dirk,
We assure you that one of our customer experience agents will be in touch, to assist you with signing your required mandates.
We appreciate your patience.
Regards,
Bidvest Bank Team
We assure you that one of our customer experience agents will be in touch, to assist you with signing your required mandates.
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply10 Jan 2024, 08:58
Official
Hi Dirk,
We assure you that one of our customer experience agents will be in touch, to assist you with signing your required mandates.
We appreciate your patience.
Regards,
Bidvest Bank Team
We assure you that one of our customer experience agents will be in touch, to assist you with signing your required mandates.
We appreciate your patience.
Regards,
Bidvest Bank Team
dK
dirk K's updateReviewer Update
10 Jan 2024, 09:37Thank you. They have contacted me. The communication received was prompt and friendly.
I am still shocked that i had to go through all this drama just to get a response from Bidvest Bank. Bidvest should be ashamed of themselves.
I am still shocked that i had to go through all this drama just to get a response from Bidvest Bank. Bidvest should be ashamed of themselves.
dK
dirk K's update10 Jan 2024, 09:37
Reviewer Update
Thank you. They have contacted me. The communication received was prompt and friendly.
I am still shocked that i had to go through all this drama just to get a response from Bidvest Bank. Bidvest should be ashamed of themselves.
I am still shocked that i had to go through all this drama just to get a response from Bidvest Bank. Bidvest should be ashamed of themselves.
Bidvest Bank's replyOfficial
10 Jan 2024, 09:41Hi Dirk,
Thank you for the feedback. Please feel free to contact us again if there’s anything you need assistance with.
Regards,
Bidvest Bank Team
Thank you for the feedback. Please feel free to contact us again if there’s anything you need assistance with.
Regards,
Bidvest Bank Team
Bidvest Bank's reply10 Jan 2024, 09:41
Official
Hi Dirk,
Thank you for the feedback. Please feel free to contact us again if there’s anything you need assistance with.
Regards,
Bidvest Bank Team
Thank you for the feedback. Please feel free to contact us again if there’s anything you need assistance with.
Regards,
Bidvest Bank Team