Service

Waiting for your call to be picked up is frustrating enough, and then you are rep**** by a rude agent who seems clueless as to how to solve your query and tells you to hold on, and you hold on for an eternity until you finally hang up. There are many youths out there who are jobless and qualified who I think would do a better job that this current breed of call centre agents.

I'm not sure if the statement "you cant give good service if you've never received good service" is applicable in this case.