Seriously not funny.

So my family has sent me money from the UK. I received the mandate on Sunday, it was signed and submitted Sunday. Yet now it is Wednesday and my money that was sent is not allocated. Phoned in just to find some lady talking and taking notes. Yet no feedback yet nor anything. The Mandate was approved after signing it. Why is this the case when on your mandate it states. 24 hours. How long have I been waiting now?