SARB Mandate form process with Bidvest Bank a living Nightmare

The SARB Mandate form 2025 process with Bidvest Bank is a living nightmare! How can it be so difficult to receive money from overseas in South Africa? This is absolutely unacceptable. I have been trying to receive money from overseas for a week and have had many unsuccessful attempts despite the details seeming right, and no luck when trying to phone the bank. This is so stressful and frustrating. This has to be solved somehow.