SARB mandate form

Item: Bidvest Bank
Rating: 1
Author: Layla S

SARB reporting mandate has been signed for 2024, international transfers on hold due to this incomplete form, when resubmitting form it states it is complete. No answer from emails and no answer from phone calls. How are these issue going to be resolved without actual responses.

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

01 Feb 2024, 09:43

Hi Layla,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's reply01 Feb 2024, 09:43

Official

Hi Layla,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Layla S's updateReviewer Update

01 Feb 2024, 10:01

Thank you for the computer generated response , Please advise of a contact number that works that i can call to get this issue resolved urgently.

Layla S's update01 Feb 2024, 10:01

Reviewer Update

Thank you for the computer generated response , Please advise of a contact number that works that i can call to get this issue resolved urgently.

Bidvest Bank's replyOfficial

01 Feb 2024, 10:34

Hi Layla,

We assure you that one of our customer experience agents will be in touch, to assist you with your matter.
You can also contact our service centre at ***.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's reply01 Feb 2024, 10:34

Official