1 reviews | Active since Aug 2017
Rude, untidy consultants. Bad service altogether!!!
Met a very rude and moody consultant by the name of Pretty at Monte Casino bidvest bank. She was mean and accused me of lying about what I was going to do with my money, $300 USD that a friend had sent me. She wouldn't even explain what the problem is and told me that she should wire it to my account instead. She stood up and walked out on me as I attempted to probe where the issue was. Worst service I had ever gotten from bidvest as I have always used them receive and send money abroad. Train your consultants better!! The girl shouldn't be working in customer service with that kind of attitude! Very disappointing!
Hi Aphiwe,
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused and will continue to work hard to improve our service to you as a valuable client.
We have also escalated this matter to the Branch Manager who may be in touch with you to investigate further.
Kind regards,
Bidvest Bank Customer Experience
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Hi Aphiwe,
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused and will continue to work hard to improve our service to you as a valuable client.
We have also escalated this matter to the Branch Manager who may be in touch with you to investigate further.
Kind regards,
Bidvest Bank Customer Experience
***