RUDE *********** STAFF MEMBER

<p>My mother in law went into The Glen branch on Saturday 15th Oct and was served by a black lady in the middle counter.All that was to be done was simply to deposit money into my account using the correct account number.Instead the lady was unable to do this but went on to question my mother in law where she had obtained the money and to produce her withdrawal slip from her bank.After this was provided she failed to identify my account as it has two profiles,she went on to inform my mother in law that my account was expired and she did not bother to check properly(a deposit had been made into my account a day before so my account is valid).my mother in law was turned away and the failure of making that deposit inconvinienced me greatly.This whole incident was conducted in a very rude manner in front of other customers and she threw back the money and deposit slip.Even though she is the one who was not able to execute her duties as a cashier she embarrased my mother in law and i still do not have the cash that i needed on that particular day.I am supprised with the conduct of this person as we are used to 5 star treatment at Bidvest East London branches.</p>