1 reviews | Active since Jan 2021
Ridiculous Delays
I have opened an account with Bidvest last week 13th April 2021 - Bidvest confirmed card delivery will take place 4 to 7days after account has been opened, my pay date is on Friday the 23rd of April 2021- however no card has been received. several attempts made to track order have gone in vain - was given a number for the delivery company - i called them only to find out they have no such order in their system. so where is the card and when will it be delivered? i called the office the gentlemen who assisted me started that he cannot see anything on his side and that he will escalate the matter. the card needs to be delivered before Friday by fire by force. failing to deliver the card results in payment delays to my retailers which i cannot afford that. who is going to help me? where is the card? i want a manager to contact me
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
seems that nothing has been done since to resolve the matter,
once again i find myself calling the call center and getting information from them
i managed to speak to a team lead Thandi who was extremely helpful -
seems that i can go into the branch to and ask that a new card be issued on the matter,
my time my effort my job AND for people that unfortunately cannot do their job correctly , or by the way the card hasn't even been handed over to the courier company yet.
well done - 1 star rating is good.
THANK YOU TOO THE MANAGMENT TEAM THAT HAS NOT CONTACTED ME YET
seems that nothing has been done since to resolve the matter,
once again i find myself calling the call center and getting information from them
i managed to speak to a team lead Thandi who was extremely helpful -
seems that i can go into the branch to and ask that a new card be issued on the matter,
my time my effort my job AND for people that unfortunately cannot do their job correctly , or by the way the card hasn't even been handed over to the courier company yet.
well done - 1 star rating is good.
THANK YOU TOO THE MANAGMENT TEAM THAT HAS NOT CONTACTED ME YET
Kindly accept our apologies.
We have followed up with management and they will be in contact with you as soon as possible to further advise and assist you. We apologise for the delay and any inconvenience caused.
Kind regards
Bidvest Bank Team
Kindly accept our apologies.
We have followed up with management and they will be in contact with you as soon as possible to further advise and assist you. We apologise for the delay and any inconvenience caused.
Kind regards
Bidvest Bank Team