Requested debit-order reversal processed within 3 hours

I had to have a debit order reversed. I emailed Bidvest Bank's Service Centre with the details, and received a reply within an hour, requesting me to complete a form. Within 3 hours of first contacting the service centre, the payment was reversed, and back in my account. I am incredibly impressed with the service I'd received. Shout-out to Steven Mthembu who assisted me with this query.