Relekane Mphafi - Bad customer service

Item: Bidvest Bank
Rating: 1
Author: Marco W

Been trying to get feedback on my account closure, since this whole situation started with Bidvest bank i have been battling to get answers and feedback from Relekane Mphafi from your head office. She blatantly ignores a person. You should seriously consider removing her from your payroll as she does not care for clients or to respond what so ever to my emails. Sent 5 emails today with no acknowledgement or feedback.

Helpful (0)

Replies (3)

Marco W's updateReviewer Update

11 May 2021, 08:42

Oh and today when i email shes even more useless as shes now gone on leave with no feedback or care.

Marco W's update11 May 2021, 08:42

Reviewer Update

Oh and today when i email shes even more useless as shes now gone on leave with no feedback or care.

Marco W's updateReviewer Update

11 May 2021, 15:24

R17290.00 was withdrawn from Bidvest Bank account **7001 at 14:35 on 11/05/2021. Available balance R3002.25.

Bidvest bank just ****** me with R17290.00 without any information. Such a ******** bank!! ****!!!

Marco W's update11 May 2021, 15:24

Reviewer Update

Bidvest Bank's replyOfficial

14 May 2021, 09:53

Hi Marco,

Kindly accept our apologies.

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.

Regards,
Bidvest Bank Team

Bidvest Bank's reply14 May 2021, 09:53

Official