****** Tellers Protected by Management (No Disciplinary Action)

Say No to ******!!!!

Bank account closed thanks to ****** teller who literally pointed her hand at me and said talk to the hand. The most unprofessional thing happened earlier today.

My dad has been at Bidvest for years now and there's always always problems but today was the last straw.

I need to share this with as many people as possible because no company out there should be protecting ****** individuals. Upon walking into the Bidvest at Tygervalley we walked up to the first open teller where Mandy Van Nelson asked how she can help and we informed her that "we need to make a transfer" and with the most horrible attitude every she responded "from who to where? Is this going out the country? What for?". If she just took a second to look at the paper presented she would have seen it's for a purchase with a local company in the area. I didn't want to deal with her attitude and walked out leaving my dad to complete the transaction. My dad's 64-years old and has all the patience in the world and instead of listening to me first time round still wanted to take the time to complete the transaction even while dealing with this horrible attitude.

After a few minutes I noticed security coming to the bank and went there to find out what was going on and apparently she refused to help my dad and stood up and walked away leading him to get upset and because of that they called for security (why on earth are they allowed to act so unprofessional and **** off the customers?).

We explained to security that we dealing with someone who clearly has a problem with us for no apparent reason because from walking into the bank she had an attitude with us. Security told us he completely understands our frustrations because he himself wouldn't deal with non-sense like this.

Then another teller decided to assist my dad and even after I told my dad just to close the account because he shouldn't have to deal with this unprofessional behavior he still went ahead and continued the transaction. During this the rude, unprofessional, ********* and ****** Mandy Van Nelson decided to walk by and lift her hand up towards us and say "speak to the hand" trying to aggravate us or get some sort of reaction.

This behavior lead to me wanting to speak to the Branch Manger, Barbara De Villiers who apparently doesn't have a disciplinary process in place to deal with ****** staff. I explained to her what happened and asked her what is she going to do about this and she told me that she needs to call her superior and find out (what is she doing in that position if she's unable to actually manage the branch?). I asked her if there no documented process in place to be able to show her how to deal with this and she informed me no.

I cannot believe that a financial institution can be operating without proper policies and procedures in place. I have no idea who or where to go but I need something to happen because this behavior is completely unacceptable and I have made it my life's work now to inform everyone I know and meet that they should not support a business that protects this sort of behavior.

If anyone at Bidvest Bank cares or is able to do something please reach out and let me know how you will deal with this because I have advised both my parents to now close their accounts and I will continue to inform everyone of this horrible unprofessional experience I had to deal with today.