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amosbrkr A

1 reviews | Active since Jul 2017

06 Jun 2019, 22:29

Que jumping and pathetic service

Hi I went to Bidvest Bank Tygervalley today , to perform a transaction, which I naively believed would be quite simple.The transaction I wanted to do was basically just to reactivate my internet banking . The bank at the time only had two service consultants who were working. After half an hour had elapsed a third window was opened .I diligently waited my turn . A lady came in a long time afterwards and seated herself. When it was my turn to see the consultant, she went ahead of me , knowing full well that it was not her time to be helped .I informed the gentleman behind the counter about this .There and then I decided to terminate my account at this bank.It is not only this only this incident , but a culmination of events that led to this decision.

I will never open an account at this bank ever again .The service is beyond pathetic .Shame on you Bidvest .

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Replies (1)
Bidvest Bank
Bidvest Bank's reply07 Jun 2019, 09:25
Official
Dear George, 

Kindly accept our apology. 

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management and they will be in contact with you shortly. 

Kind regards 

Bidvest Bank Customer Experience 

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