Pubilc review

What a terrible service experienced-On the 15/12/2020 I was at the ATM to withdraw and the transaction was not successful and the transaction slip read "YOUR BANK IS EXPERIENCING TECHNICAL DIFFICULTY AND CANNOT PROCESS YOUR TRANSACTION AT THIS TIME- THEN THE UNSUCCESSFUL TRANSACTION AMOUNT WAS DEBITED AND CONTINUE DEBITED AGAIN -I called the call centre and it was horrible and I end up going direct to branch and I was only informed that the money will reflect within 24hrs and to date nothing happened.