Poor Shocking Non Service

My husband had a stroke in December 2019. He signed Power of Attorney to me his spouse. During March I called the Mysgrave branch to advise them how I can go about handing in the POA. No help and the branch thereafter closed. During August Mr Wilkin changed his password and pin as his details were saved on the computer. He thereafter called the call centre to verify this change and was requested to send an email which was done the same time. No response for a Whole month. Upon calling Pavilion branch we we requested to send that same email everyday till someone responded. I left several messages for a team leader supervisior even the branch manager of Pavilion to call without a response for 2 months. I called The branch manager and she got the entire request incorrect. I once again called the Call centre on Saturday the 17th October 2020 I was promised a call on monday my email was located and I was advised it had a note to be escalated. The consultabt said someone will call on Monday 19th. I emailed again on Monday called again On Tuesday to be told I'm in the wrong department. I requested a message left for someone in the correct department to call me. Again no response.what shocking service from an institution handling monies.

Krishnie Wilkin