Poor Service From Bidvest

So Yesterday I made a transfer from My Bidvest easy equities account to my Grow account around 13h00 and 24hrs later it still hasn't reflected. I've been calling bidvest since yesterday with no luck, no one can give me answers, all they say is that the system is down, they can't provide an ETA. I tried calling the easy equities office I was put on hold for 20mins. 24hrs later my money hasn't reflected, 24hrs later they tell me the system is still down, they can't transfer me to any department that can help because they aren't in contact with any department. I keep getting stupid stories. This is just bad serivce!!!! All they do is send me pillar to post!!!!