RM
Reshoketjwe M
1 reviews | Active since Feb 2018
02 Feb 2022, 10:39
Poor service
I requested card replacement on 14th January, today day is not delivered. Money for card replacement was deducted I called 2 times consult always tell me it will be delivered in 2days. I've send email today they told me my card is been order on 31th January.
When I request card replacement was told it will take 3 to 7 days. But is been 2 weeks and few days
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Bidvest Bank's replyOfficial
03 Feb 2022, 08:01Hi Reshoketjwe,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply03 Feb 2022, 08:01
Official
Hi Reshoketjwe,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team