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Zolani P

1 reviews | Active since Oct 2019

13 Aug 2024, 08:40

Poor service

This is the second review about Bidvest Bank.After the first review they promised to attend and solve the matter ,but they did nothing.I then contacted Ombudsman and they were granted 21 days to attend this matter.We left with only one day of that 21 days and they don't get back to me ,so that we will make arrangements to get my funds.

They suspended my account in 2019 and now it's more than five years and I don't get any feedback and my funds are still with them.

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Replies (3)
Bidvest Bank
Bidvest Bank's reply13 Aug 2024, 09:12
Official
 
Good day 
We apologise for your experience.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible. 
 
We appreciate your patience. 
 
Regards, 
Bidvest Bank Team 
ZP
Zolani P's update13 Aug 2024, 12:32
Reviewer Update
You are very good in replying and promising to contact me ,but you end up doing nothing.It will be better if you give me the direct number of a person who is or was investigating this matter.I don't know how many emails I ve sent to Bidvest *****squad department.Please show some care and attend me.
Bidvest Bank
Bidvest Bank's reply14 Aug 2024, 15:21
Official
Good day Zolani 

We can assure you that we have escalated this with our team who will be in contact soon 

Regards
Bidvest Bank Team