Poor service Bidvest Money Account

My wife's money account was hacked and the same happened to numerous Old Mutual employees almost TWO months ago. To date 08 November 2025, the "investigation" is still ongoing. In the meantime we have been to Old Mutual on numerous occasions to get feedback because the feedback from Bidvest is automated as far as I can tell because it is the same response every time! In the meantime, we have heard from Old Mutual employees that their money was repaid and that they have access to their accounts. My wife requested that her account be unsuspended because we are pensioners and she needs to get access to the money that is still in the account!!! A week ago we were back at Old Mutual and the consultant who assisted spoke to someone on the telephone from Bidvest and had the phone on speakerphone so that we could hear what was being said. Were told that my wife had to write a note requesting the unsuspension of her account which she did and the consultant sent it off to Bidvest and copied us in. We were told that it would take between 1 to 2 days for the account to be available. A week has since passed and my wife still has NO access to her account!! How bad can service from Bidvest Money Account get!!! Also every time that we make contact with them, they tell my wife that she will have to get a new card which by the way was issued on the day that she reported the *****!!! I cannot understand why she needed to get a new card in the first place because her ACTUAL ACCOUNT was hacked and not the CARD!! Sort this out ASAP!!!!!!