Poor Service and untrained staff

Extremely shocking service. I recently sent a western union to China from the airport branch at OR Tambo. The money was returned so I went to get a refund. I spent 2 hours on 04/06 waiting for the refund but I didn't get the refund. On 05/06 I got a call from bidvest to say I can come and collect it. I spent a further 3hours waiting because apparently bidvest did not process the refund properly and they kept emailing western union to try and resolve it. This is absolutely pathetic and should have taken a mere few minutes if all had been done properly.