NB
Nadia B
1 reviews | Active since Nov 2025
29 Nov 2025, 17:35
Poor service
Poor service on releasing money into my account on a weekend
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Replies (3)0
Replies (3)NB
Nadia B's updateReviewer Update
30 Nov 2025, 01:16It has been 18 hours now and my salary has still not been cleared into my account. The issue is not with my employer as I have the POP to proof it. My salary has been paid via pay and clear. This to me means the money should be in my bank immediately. Bidvest is just not assisting and definitely not happy to go the extra mile to keep their customers happy. Ive got debit orders going through so Bidvest is putting me in a dificult situation. I have had absolutely no feedback from Bidvest. They didnt even try to resolve this matter as their admin staff is not available on weekends and they dont even have someone on standby. What if I had an emergency and someone borrowed me money? Then I have to wait to attend to my emergency? Pathetic!!!!
NB
Nadia B's update30 Nov 2025, 01:16
Reviewer Update
It has been 18 hours now and my salary has still not been cleared into my account. The issue is not with my employer as I have the POP to proof it. My salary has been paid via pay and clear. This to me means the money should be in my bank immediately. Bidvest is just not assisting and definitely not happy to go the extra mile to keep their customers happy. Ive got debit orders going through so Bidvest is putting me in a dificult situation. I have had absolutely no feedback from Bidvest. They didnt even try to resolve this matter as their admin staff is not available on weekends and they dont even have someone on standby. What if I had an emergency and someone borrowed me money? Then I have to wait to attend to my emergency? Pathetic!!!!
NB
Nadia B's updateReviewer Update
01 Dec 2025, 06:40We are going on to 48 hours and still no salary. After numerous phone calls and explanations that my electricity is finished, since Saturday early evening and I have sent proof, Bidvest still cant go out of their way to assist. The excuse is that they cant get hold of any admin staff and they dont have their numbers and the only way they can get hold of the admin staff is through teams. I have sent mails to CCC@bidvest and bbcomplaints@bidvest and still nothing. My question now is..... who is going to take responsibility for everything that I lost in my fridge and my freezer. I am a single mom with 3 kids at home.
NB
Nadia B's update01 Dec 2025, 06:40
Reviewer Update
We are going on to 48 hours and still no salary. After numerous phone calls and explanations that my electricity is finished, since Saturday early evening and I have sent proof, Bidvest still cant go out of their way to assist. The excuse is that they cant get hold of any admin staff and they dont have their numbers and the only way they can get hold of the admin staff is through teams. I have sent mails to CCC@bidvest and bbcomplaints@bidvest and still nothing. My question now is..... who is going to take responsibility for everything that I lost in my fridge and my freezer. I am a single mom with 3 kids at home.
Bidvest Bank's replyOfficial
01 Dec 2025, 08:50Hi there. We have escalated this & the Customer Service team will be in touch. We apologise for the inconvenience once again.
Regards,
Bidvest Bank Team
Regards,
Bidvest Bank Team
Bidvest Bank's reply01 Dec 2025, 08:50
Official
Hi there. We have escalated this & the Customer Service team will be in touch. We apologise for the inconvenience once again.
Regards,
Bidvest Bank Team
Regards,
Bidvest Bank Team