Poor Service

We activated and loaded the card with R1 500 on 7 September 2015, Checked on 10 September 2015 to confirm that the card is active and loaded. The call centre confirmed and stated that the card can be used as it is activated and loaded with the R1 500. Friday went to town, bought groceries - what an embarrassment!!! \NO FUNDS". Called the call centre again after leaving the store - \""no it is fine\"" \""you can use it\"" . Monday"