GW
Gert W
1 reviews | Active since Sept 2023
07 Sept 2023, 11:41
People, stay away from Bidvest Bank.
If I could rate them a Zero I would. Bidvest Bank’s service in general is very, very bad! If anyone can avoid doing business with Bidvest Bank, please do. They do not return phone calls, no reply on e-mails, waiting and begging for anything to get done, also not pro-active at all. We are doing business in various African countries and with EVERY(!) payment that we need to receive in our account is a problem! People, please avoid Bidvest Bank at any cost, the staff members are also completely unmotivated to help any client. The only answer you get is – sorry Sir/Madam, but we need to “wait”, WAIT FOR WHAT??? And they can’t give you a proper answer or explanation. Very *********** Bank!!!
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Replies (1)Bidvest Bank's replyOfficial
07 Sept 2023, 12:12Hi Gert,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. Please note that we have escalated your complaint to one of our customer service agents who will be in touch with you as soon as possible. We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply07 Sept 2023, 12:12
Official
Hi Gert,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. Please note that we have escalated your complaint to one of our customer service agents who will be in touch with you as soon as possible. We appreciate your patience.
Regards,
Bidvest Bank Team
