Pending International Transfer

My reference ***0

I received an international payment almost 7 days ago, filled out the mandate form and I have still not received my money. I have communicated numerous times with no success and no help. Considering this is my salary, I won't be able to pay any bills of this delay continues.

All I want at this point is for mtly funds to be returned to Wise, so I can have it transferred to another bank that doesn't play around with people's livelihoods.