PAYMENT REFERENCE TO BENEFICIARRY DOESNT MATCH

Please note.

This is the THIRD month in a row this issue has occurred on my BIDVEST GROW ACCOUNT.

I've added a beneficiary to my account, specified a reference number. Done a payment. Sent POP to myself.

Everything looks good.. Reference number on the POP matches what i've specified on the beneficiary. I then get a call 2 weeks later that payment has not been made..

Guess what? The actual payment reference number is my BIDVEST GROW ACCOUNT account number.

I've expressed my concern to BIDVEST each time it occurred and unfortunately its still not sorted after 3 months. I cant be the only one experiencing this issue.

Your team has been super helpful with assistance but i fear this issue is not gaining enough visibility to be resolved.

Please contact me ASAP for more details. I've got screenshots mails, proof of payments and everything. Id like to assist to get this resolved.