Pathetic service

I have an old mutual money account and it falls under Bidvest Bank. I reported *****ulent transactions, small amounts were deducted from my bank account without my consent.

I transferred the balance I had in the account to another bank account and went on with my life. Now I received a payment in my account and would like to use the money but my account is suspended. No one informed me of this suspension or anything. I work till 17:00 and the branches close at 17:00. I would like to know why my account can't be unsuspended with a request but it was suspended without one???