Pathetic !!!

Wow I went to the Eastgate with my mom to send money to my friend who we both know in Brazil . He is stuck there and needed money . I do not have the kind of money to send to him so my mom is helping him . The white lady at the counter tells us that we cannot do that because the sender needs to know the receiver and which she does . She then refused to do the transaction saying that my mom needed to know my friend who is receiving the money WHICH SHE CLEARLY STATED THAT SHE DOES!!!!! Someone is stranded in another country and can’t even be helped but half the people in there or that usually send money through western union do ***** thing but we can’t even do a legit thing !!!! I am furious. Risking being out in public only to have a rude blatantly ****** white woman refuse to help and using the excuse as yes it’s policy! I want answers !!!!!