Pathetic Client Service From ***** Department

I had a *****ulant purchase made on my account on the 25th of April 2021 of 400$ which equates too R5984. As soon as the notification came through on my phone, I phoned the bank to report this. Forms was e-mailed to me which I had to complete and had to go to the police station to make an affidavit. According to the call centre, a case can take up to 14 working days, we are now at 15 working days, im sure more than enough time was given. I have had no feedback, no update, no reference number from Bidvest Bank ***** Department. As I read through the previous comments there is definately an issue with *****ulant purchases with Bidvest Bank. Seems measures to prevent client safety aren't up to standard. When I phoned as soon as the transactions happened, the amount was still pending, why could the bank not reverse it immediately? I want to know where is my money and by when will I receive it.