Pathetic business banking service

Poor business banking. A cross border client paid funds into our account on the 03/03/2020 and it left their side that very same day. Todat is the 12th and Bidvest can only reply they dont have sight of the funds and are only the receiving bank. They have no control over it. Bull. If it left that side, you should have had access to it right away. Being a bank that is FOREX expert, one would think choosing Bidvest is a wise choice. No one can provide solid feedback. Also no service over weekends for business clientele. Think hard and long before you open a business account with Bidvest. Cannot begin to explain how many calls and emails we have made so far.