JK
Jill K

1 reviews | Active since Jul 2016

03 Feb 2017, 15:32

Outstanding service

<p>Outstanding service from BIDVEST BANK. I am in the process of switching to them, they are SO good. You phone a BRANCH (remember them?! no Call Centre where no one knows much), a PERSON answers the phone after 2 rings, tells you exactly what to do and how to do it. Standard Bank told me I'd get an answer within 48 hours, well that is a joke when anything could happen in the banking world in 4 seconds never mind 48 hrs. BIDVEST BANK has turned SA banking on its ear, I am stunned and thrilled with the fabulous service + 1.5% better interest rate + no fee over age 65. I can't wait to be shot of Standard Bank and their attitude and dinosaur service, 1/2 hour in the queue, won't accept emails, etc</p>

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Replies (2)
Bidvest Bank
Bidvest Bank's reply06 Feb 2017, 08:59
Official

Dear Jill,

Thank you for the positive feedback. We will forward to Branch Management.

Kind regards

Bidvest Bank Customer Experience

***

JK
Jill K's update06 Feb 2017, 12:55
Reviewer Update

Not only from the branch, I filled in a query on your website, got a call back within minutes. If my printer was working properly I would not have had to go to a branch at all