Online application issue and poor service

I app**** for a new account online about two months ago. All of the required documentation has been submitted. I received an email asking for a copy of my ID, which was already provided. I sent another copy and received another email asking for it again. I sent yet another copy. I received another email asking for the same thing, this time from Lerato Mo***eng. I rep**** the same day (3 August 2020), stating that I had already provided a copy of my ID and asked what they actually still need, as it is clearly not my ID that is needed. I have not heard from anyone in over a month. Bidvest Bank obviously do not want new customers. It is a pity that the service is this pathetic, as I was excited by the idea of a bank that is supposedly modern by providing the option of applying for an account online.